Effective Date: July 4, 2025
Thank you for shopping with Lucent Vero Inc. We are committed to delivering your order accurately, in good condition, and always on time. Please review our shipping policy below.
1. Shipping Locations
We currently ship to addresses within the United States.
We do not offer international shipping at this time.
2. Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods & Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Priority Shipping | 1–2 business days | Calculated at checkout |
Please note that delivery times may vary based on location and courier delays beyond our control.
4. Shipping Charges
Shipping charges are calculated at checkout based on:
- Order weight and dimensions
- Delivery location
- Selected shipping method
Any applicable taxes or fees will also be displayed at checkout.
5. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number and carrier details. You can track your order using the provided link.
6. Shipping Delays
While we strive for timely delivery, delays may occasionally occur due to:
- Weather conditions
- Holidays
- Carrier-related issues
- Inventory shortages
We appreciate your patience and will do our best to notify you of any major delays.
7. Incorrect or Undeliverable Addresses
Please ensure all shipping details are accurate at checkout.
Lucent Vero Inc. is not responsible for:
- Delays caused by incorrect or incomplete addresses
- Lost shipments due to incorrect address entries
If a package is returned to us, reshipping fees may apply.
8. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will investigate and offer a replacement or refund if appropriate.
9. Contact Us
If you have any questions or concerns regarding shipping, feel free to contact our support team:
Lucent Vero Inc.
📍 1007 Alba Street, Mobile, AL 36605, USA
📧 info@lucentvero.com
📞 +1 (888) 770 7260